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Frequently Asked Questions- Technical and Set-Up FAQ -Technical QuestionsSet-Up Questions
If I share my computer with someone else, will they be able to access my private communications with eGetgoing?NO, as long as a few basic precautions are taken, others using your computer will not have access to your eGetgoing activities. We suggest that you sign off eGetgoing and your system when you're done using your computer. We also suggest that you do NOT use the automatic form complete feature in most browsers.Back to Top Back to FAQ Overview I have heard that web browsers will sometimes store information about the pages I visit, is this something I need to look out for?Yes, there are a few areas on all browsers that you need to look out for:
Back to FAQ Overview If I'm in a private area or office at work, do I need to worry about the confidentiality of my computer access?Yes, if you're connected to the corporate network, network administrators have access to the "digital traffic" going over their wires.Back to Top Back to FAQ Overview Do I have to be concerned with eGetgoing placing a cookie on my computer?No, eGetgoing does not use any permanent cookies.Back to Top Back to FAQ Overview How can I tell if my computer will work on the eGetgoing program?Are you connected to any online service? This indicates you can connect with us. If your system has speakers, chances are it also has a modem and CD-ROM. Most systems purchased in the last 3-4 years will work. We will give you a software package to connect with us. Our staff will assist you with this. If you have any further questions call our toll free help line at 1-866-435-7999.You will need all the items required indicated at: Computer Requirements Back to Top Back to FAQ Overview I'm on a free Internet Service Provider (ISP) connection, the speed is sometimes very slow, will this work?No, free ISPs are often not reliable. However, we will provide you with a direct connection to our system if your Internet Service Provider (ISP) does not have the speed necessary to function properly. This capability will only be present for the eGetgoing Group Sessions. If you are dissatisfied with your current provider, it may be a good time to make a change.Back to Top Back to FAQ Overview What if I have call waiting?If your phone has call waiting, we will provide you with a dialer that will temporarily disable this feature during your group session.Back to Top Back to FAQ Overview What if my computer doesn't have any sound capabilities?A good sound card costs about $65 including tax. To have the card installed should cost about $35 - $45. It's about 30 minutes labor max.Back to Top Back to FAQ Overview Where can I attend your group session?You may attend a group session from anywhere you can get Internet access! It helps to have a quiet, private place where you can talk comfortably.Back to Top Back to FAQ Overview The Internet scares me, I've heard so many stories about how unsecured it is, how do I know my privacy is being maintained?There are many reasons why your connection with eGetgoing is much more secure than most other forms of Internet communication. Please refer to our section on privacy and security for a complete discussion of this issue.
Back to FAQ Overview Can anyone see me while I'm in group session?No. Only counselors and special guests have cameras on their systems. No one can see you through our program.Back to Top Back to FAQ Overview Where can add an attachment to my eGetgoing email?Sorry, we don't provide for email attachments. As attachments can often carry a virus, we're very careful about this.Back to Top Back to FAQ Overview Can I do anything else on my computer while I'm in group? It's not recommended, most of your systems resources are dedicated to the group session. Other activities can cause the computer to lock-up. This will require a restart and possibly a loss of valuable group session time. Back to Top Back to FAQ Overview Why is my video so choppy?If you are referring to the counselor video, it's not unusual to see some choppy motion. If your video peer group playback is choppy, it's likely that your computer is at the edge of it's technical limitations. We suggest that you restart your system. It may be useful to defragment your hard drive. This utility can be found in system tools. Allow 30 minutes for this process.Back to Top Back to FAQ Overview How does your email work, can I send messages to my friends?eGetgoing email is specially designed to communicate with your group and counselor. This email does not use any local files to store information on you computer. Also, eGetgoing email is secured with SSL. SSL security means it will be next to impossible for computer person to view you email as it is deliver or sent through the Internet.Back to Top Back to FAQ Overview Does Journal work the same way as email?Yes. Like email, your personal Journal is secure and what you write in your Journal will not be stored on your computer.Back to Top Back to FAQ Overview Do I need anything else to setup for a group session?We will send you everything you will need and help you install it. You will receive a headset, CD-ROM Disks, a quick reference card and instructions.Back to Top Back to FAQ Overview What time do I sign in?Check-in time is 30 minutes prior to the counseling session. This enables you to adjust your system for optimal performance. We send you a headset to make things more private, if you have a laptop and the room is very quiet, your built in speakers and microphone may work just fine.Back to Top Back to FAQ Overview |
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Home | How Online Treatment Works | Drug and Alcohol Informaton | Adolescent Treatment Website FAQs | About Us | Contact Us | Current News | Substance Abuse Professionals | Site Map Call us toll free: 1-866-435-7999 | International : 1-800-435-7999   © 2005 eGetgoing, Inc. | Policies, Privacy & Health Information Practices | Last Updated: 7/31/2010  |
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